Terms
What these terms cover
The use of this website and our offers. The full agreement is the one we sign with each client.
Prices
The prices on the pricing page are the ones that count. A quote names every cost. Nothing that costs money starts without your yes.
Plans
A monthly plan is cancelled with one month's notice. A yearly plan runs for the year, and we remind you three months before it ends. The price is fixed for the first 12 months; on a monthly plan we remind you one month before those 12 months end. We announce any change to the price or these terms at least one month ahead.
A failed payment
We tell you at once. After 7 days without payment, your domain shows the simple page with your business name, address, phone number and opening hours. As soon as the payment arrives, your full site comes back.
Normal use
Each package includes normal use, set out in the table below. Use above it is your cost, for example a bigger hosting plan, more mail storage, extra mailboxes or paid calls to outside services such as AI. We tell you and ask before such a cost starts.
Your domain and data
They stay yours. If you stop, your domain shows a simple page with your business name, address, phone number and opening hours, and you get a copy of your content. Your mailbox stays for 30 days while we help you move your mail, and is then removed.
Your account and our code
Your site runs in a hosting account in your own name, which we run with the access you give us. The source code stays ours and is not handed over. An admin panel for content and settings is coming.
Service level
First reply times are set per package and written into your agreement.
What is normal use
What each package includes, and what happens if you need more. Use above it is your cost. We tell you and ask before it starts, and nothing is upgraded without your yes.
| Service | Included | If you need more |
|---|---|---|
| Hosting | Normal use of the hosting account in your name | A bigger hosting plan, at its own price. We ask you first. |
| Mail storage | What Microsoft 365 Business Basic includes: see Microsoft's plan page | More storage, at your cost |
| Mailboxes | One Microsoft 365 Business Basic mailbox | €10 a month for each extra mailbox |
| Paid outside services | Not included | WhatsApp business messages, text messages, AI replies and anything billed per use: what the service charges, always at your cost. Premium includes the AI-reply feature; the AI calls are billed to you. |
| Our time | Basic support, and the free hours of a yearly plan | Extra design hours: see the add-ons |
This text is a draft. A lawyer should check it before launch.